Implementation Services and Support

Lodo Software provides end-to-end services for OurCashFlow.

We license the software to financial institutions to operate in-house. A second option allows clients of Jack Henry & Associates to use OurCashFlow integrated with their popular NetTeller online banking solution.

Lodo services for direct customers include:

Project management – Our project managers work with each customer to plan and oversee the steps required to install, test and successfully go live with OurCashFlow.

Integration support – Our engineers work with clients to customize our software and integrate it with existing web sites and core banking systems. We help ensure that OurCashFlow appears as an extension of existing sites by modifying the navigational tab, headers and colors. This helps end users easily find and access the PFM while making the integration seamless.

Administrator support – OurCashFlow was built with systems administrators in mind. We ensure that administrators understand how to use built-in tools to monitor the system from a single interface; access a dashboard to view charts, statistics and notifications; set up application parameters; and review logs, rules engines and integration points.

Marketing support – We provide templates and planning support to help our customers promote the PFM to their end-users through print and online media.

Online help – OurCashFlow is fully documented in an intuitive, online help facility.

24-hour hotline – We operate a 24-hour hotline that provides round-the-clock assistance to help customers resolve technical and operational issues when they arise.

New releases – As part of our product support program, we deliver periodic new releases of software that offer updates and enhanced features and functions.